Policies & Procedures
Student Complaint & Grievance Policy
Notice of Student Complaint Policy
Rehab Warriors is a Texas Workforce Commission-approved career school and college. The school holds a Certificate of Approval from TWC (School ID: 2-3-1836-43).
Students should address concerns about Rehab Warriors, its personnel, educational programs, or school policies through the grievance process below. Rehab Warriors provides each student with a copy of these procedures and documents the student’s receipt of them.
Understanding Your Options
A student grievance is an internal request for Rehab Warriors to review and resolve a student concern.
A TWC complaint is a formal report submitted to the Texas Workforce Commission regarding the operations of a licensed career school or college.
Students should ordinarily use the Rehab Warriors grievance process first. If the concern is not resolved, or if a student cannot file a grievance with the school, the student may submit a complaint to TWC. Members of the public may submit a general complaint to TWC without using the school’s grievance process.
Student Grievance Process
Step 1: Informal Resolution
When appropriate, first raise the concern with the instructor or staff member directly involved.
Step 2: Submit a Formal Grievance
If the concern is not resolved, submit a written grievance to the Vice President of Education at shareese@rehabwarriors.com.
Include:
• Your name
• A detailed description of the concern
• Relevant dates and names
• Supporting documentation, if available
Step 3: School Review and Response
Rehab Warriors will review the grievance and provide a written response within 10 business days. If the matter remains unresolved, the student may request review by the President at andy@rehabwarriors.com.
File a Formal Complaint With TWC
A student who is dissatisfied with Rehab Warriors’ response, or who is unable to file a grievance with the school, may submit TWC Form CSC-401A, Student Complaint Form, to TWC Career Schools and Colleges.
Complete the form according to its instructions and provide supporting documentation, such as copies of the Enrollment Agreement, school catalog, and other materials relevant to the complaint. Do not send original documents.
General Complaints From the Public
A parent, employee, vendor, or other member of the public who wishes to report a concern about the school’s operations may use TWC Form CSC-401B, General School Complaint Form.
TWC Contact Information
TWC Career Schools and Colleges 101 East 15th Street, Room 226T
Austin, Texas 78778-0001
Email: career.schools@twc.texas.gov
Phone: (512) 936-3100 or (866) 256-6333
Website: TWC Career Schools & Colleges Student Resources
TWC complaints may be investigated and shared with the school as necessary for TWC to review and respond. Students may also contact other relevant agencies or accreditors, if applicable.
Rehab Warriors is a Texas Workforce Commission-approved career school and college. The school holds a Certificate of Approval from TWC (School ID: 2-3-1836-43).
Students should address concerns about Rehab Warriors, its personnel, educational programs, or school policies through the grievance process below. Rehab Warriors provides each student with a copy of these procedures and documents the student’s receipt of them.
Understanding Your Options
A student grievance is an internal request for Rehab Warriors to review and resolve a student concern.
A TWC complaint is a formal report submitted to the Texas Workforce Commission regarding the operations of a licensed career school or college.
Students should ordinarily use the Rehab Warriors grievance process first. If the concern is not resolved, or if a student cannot file a grievance with the school, the student may submit a complaint to TWC. Members of the public may submit a general complaint to TWC without using the school’s grievance process.
Student Grievance Process
Step 1: Informal Resolution
When appropriate, first raise the concern with the instructor or staff member directly involved.
Step 2: Submit a Formal Grievance
If the concern is not resolved, submit a written grievance to the Vice President of Education at shareese@rehabwarriors.com.
Include:
• Your name
• A detailed description of the concern
• Relevant dates and names
• Supporting documentation, if available
Step 3: School Review and Response
Rehab Warriors will review the grievance and provide a written response within 10 business days. If the matter remains unresolved, the student may request review by the President at andy@rehabwarriors.com.
File a Formal Complaint With TWC
A student who is dissatisfied with Rehab Warriors’ response, or who is unable to file a grievance with the school, may submit TWC Form CSC-401A, Student Complaint Form, to TWC Career Schools and Colleges.
Complete the form according to its instructions and provide supporting documentation, such as copies of the Enrollment Agreement, school catalog, and other materials relevant to the complaint. Do not send original documents.
General Complaints From the Public
A parent, employee, vendor, or other member of the public who wishes to report a concern about the school’s operations may use TWC Form CSC-401B, General School Complaint Form.
TWC Contact Information
TWC Career Schools and Colleges 101 East 15th Street, Room 226T
Austin, Texas 78778-0001
Email: career.schools@twc.texas.gov
Phone: (512) 936-3100 or (866) 256-6333
Website: TWC Career Schools & Colleges Student Resources
TWC complaints may be investigated and shared with the school as necessary for TWC to review and respond. Students may also contact other relevant agencies or accreditors, if applicable.
To submit a complaint with TWC
Complete one of the following forms and submit it by mail, fax, or email:
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PROVIDE AS MUCH DETAILS AS POSSIBLE
Follow the directions on the form and provide as much detail as possible. Be sure to include documents to support your complaint. Also include as much evidence as possible. This will help ensure that your complaint is correctly investigated and resolved. Providing evidence can help the authorities understand the situation better.
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ANONYMOUS COMPLAINTS
If you prefer to submit your complaint anonymously, please be aware of the limitations. Without identifiable information, it will be difficult to contact you for further details. However, the Career Schools and Colleges department will still do its best to address the issue based on the information provided.
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